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Shipping FAQ

We know what it's like to order something online and wait...

Which is why ship orders within 24 hours of them being placed. Monday to Friday, excluding public holidays.

Can I track my order?
You sure can. Once your order has been shipped, you will recieve an email within 24 hours updating you with your order's tracking number and link.

Where are your orders shipped from?
We ship orders from our warehouse in Hong Kong. This is the most efficient location because the majority of our customers are equally split between Europe and North America. We're currently working on the set up of a warehouse in Europe and another in the United States.

What if my order is damaged or it doesn't arrive?
All orders are shipped with full insurance coverage. In the highly unlikely event that an order arrives damaged or does not arrive at all, we will replace it or refund the order in whole.

How long does shipping take?
We ship all orders with priority couriers. Worldwide shipping generally takes 3-12 days to major cities, sometimes longer to rural areas. There can also be delays due to weather, customs inspections and so on that are outside of our control

More exact shipping time estimates can be found below and during checkout.

USA:
We ship orders to the United States with Hong Kong Post E-Express which generally takes 5-10 days to arrive.

Canada:
We ship orders to Canada with SingPost ePac which generally takes 6-12 days to arrive.

United Kingdom:
We ship orders to the UK with PostNL Expedited which generally takes 7-10 days to arrive.

Germany:
We ship orders to Germany with SwissPost ePacket which generally takes 3-9 days to arrive.

Netherlands:
We ship orders to Netherlands with SwissPost ePacket which generally takes 3-9 days to arrive.

France:
We ship orders toFrance with SwissPost ePacket which generally takes 3-9 days to arrive.

Belgium:
We ship orders to Belgium with SwissPost ePacket which generally takes 3-9 days to arrive.

Switzerland:
We ship orders to Switzerland with SwissPost ePacket which generally takes 3-9 days to arrive.

Australia:
We ship orders to Australia with AusPost Registered Airmail which generally takes 3-5 days to arrive.

Norway:
We ship orders to the Norway with Hong Kong Post E-Express which generally takes 7-12 days to arrive.

Denmark:
We ship orders to Denmark with PostNL Expedited which generally takes 7-10 days to arrive.

Sweden:
We ship orders to Sweden with PostNL Expedited which generally takes 7-10 days to arrive.

Spain:
We ship orders to Spain with PostNL Expedited which generally takes 7-10 days to arrive.

Italy:
We ship orders to Italy with SwissPost ePacket which generally takes 6-9 days to arrive.

Singapore:
We ship orders to Singapore with Hong Kong Post E-Express which generally takes 4-9 days to arrive.

Greece:
We ship orders to Greece with SwissPost ePacket which generally takes 5-10 days to arrive.

Austria:
We ship orders to Austria with SwissPost ePacket which generally takes 5-10 days to arrive.

Hong Kong:
We ship orders to Hong Kong with HKPost Local Mail Light which generally takes 1-5 days to arrive.

Israel:
We ship orders to Israel with SwissPost ePacket which generally takes 7-9 days to arrive.

Malaysia:
We ship orders to Malaysia with Hong Kong Post E-Express which generally takes 5-10 days to arrive.

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